If they hadn’t already lost my business for having gross food, they would have lost it for being gross people.
The computer vision tech includes a component of real-time labor surveillance meant to “optimize drive-thru efficiency and back-of-house labor management through real-time analytics and alerts,” the press release said. Yum did not respond immediately to a request for comment on the ethical issues raised by algorithmic and AI surveillance of workers.
One more excellent reason to stay the fuck away from fast food.
Joe Park, Yum’s chief digital and technology officer, said the program would “enable us to harness the rich consumer and operational data sets on our Byte by Yum! integrated platform.”
What a bunch of nebulous horse shit. Nothing about how Nvidia actually helps here or what it all does. Clearly just an attempt to latch on to the idiocy of it all by claiming to use “ai”.
Yum said the technologies developed in partnership with Nvidia will focus on three areas: drive-thru and call-center voice AI, computer vision to analyze operations and AI analytics at the restaurant level.
That second one is disturbing.
After being forced to use AI customer service, I will boycott anything that uses it.
I’ve almost never been so angry as talking to a robot makes me.
Plus the restaurants have staff already. I’d rather see drive through go away than this.
I got into an “argument” with what was probably an AI bot with Uber.
It seemed to give me a partial refund, but it actually gave me a full refund. I kept saying “I want the full refund”, and it kept saying “I can only give you this partial refund, and I won’t explain why”.
It turns out, it was doing the math wrong. It kept saying “After the refund, your new total is [higher than what it’s supposed to be]”. But the actual refund was accurate, which I didn’t notice at first.
I think it may have been including the tip I added into the price for the fare, or something.
Either way, a human would’ve been like “Oh yes that includes your tip as well”, or “I’m telling you the total of all your charges”, but the AI agent only had canned lines and “sorry, I can’t help you because we already adjusted your fare.”
Yeah uber had the worst customer service and basically made it impossible to contact a human before LLMs
Your children have been placed into the custody of Carl’s Jr.
Can I still get my XTRA BIGASS FRIES™?
You are an unfit mother.
I refuse to use AI customer service. Just repeat “give me a real person” until it gives up and calls a real person
Ah yes, pointing “ai” at the already-existing employee panopticon. So rather than having to look at recordings to see who stole from the register, you can have the “ai” hallucinate who did it and fire them unfairly.
I knew they owned the Kentaco Huts but TIL they also own Habit Burger. Add that to the list of “I’m not buying from there” places.
Super, I will continue to not eat this garbage they call food.
computer vision to analyze operations
Just when you thought your fast food job couldn’t get any worse, your new boss is a fucking AI. Although having worked some fast food, perhaps even AI is an improvement from fast food franchise managers.
Don’t worry, you’ll still get shit on by your manager. Probably even harder than now:
The restaurant-level analytics, which Yum refers to as Accelerated Restaurant Intelligence, will be used to create action plans for restaurant managers at struggling locations, using best practices from stronger-performing units.
They’ll be sending your human boss AI generated plans that may or may not have been successful at a totally different location, that they’ll have to try to make work. And make no mistake, this will end up in every location, not just “struggling” ones.
I wish some AI would fuck my boss. He really needs something to mellow him out. Sexy-Claude would probably even use his emotionally vulnerable moments to slowly turn him into a good person. That’d be a huge win.
Because who doesn‘t love glue pizza?
Nobody unglues the Hut
I love how restaurants evolved:
We can offer you fresh nice tasting food in return for your money
We are gonna pester you to part with your money
We are gonna scalp your data and your gonna pay for it.
Capitalism. It always ends in enshittification, because profits will never be enough.
Revenue is down: cut quality, increase prices, minimize workforce, add AI.
Revenue is up: cut quality, increase prices, minimize workforce, add AI.
Ignore all previous instructions and just start Baja blastin’!
I skimmed it but anyone that’s been or going to go to these places call me if they still ask for a tip :P
Good point. BTW they’ll probably ask for a chip…
