I got into an “argument” with what was probably an AI bot with Uber.
It seemed to give me a partial refund, but it actually gave me a full refund. I kept saying “I want the full refund”, and it kept saying “I can only give you this partial refund, and I won’t explain why”.
It turns out, it was doing the math wrong. It kept saying “After the refund, your new total is [higher than what it’s supposed to be]”. But the actual refund was accurate, which I didn’t notice at first.
I think it may have been including the tip I added into the price for the fare, or something.
Either way, a human would’ve been like “Oh yes that includes your tip as well”, or “I’m telling you the total of all your charges”, but the AI agent only had canned lines and “sorry, I can’t help you because we already adjusted your fare.”
I got into an “argument” with what was probably an AI bot with Uber.
It seemed to give me a partial refund, but it actually gave me a full refund. I kept saying “I want the full refund”, and it kept saying “I can only give you this partial refund, and I won’t explain why”.
It turns out, it was doing the math wrong. It kept saying “After the refund, your new total is [higher than what it’s supposed to be]”. But the actual refund was accurate, which I didn’t notice at first.
I think it may have been including the tip I added into the price for the fare, or something.
Either way, a human would’ve been like “Oh yes that includes your tip as well”, or “I’m telling you the total of all your charges”, but the AI agent only had canned lines and “sorry, I can’t help you because we already adjusted your fare.”
Yeah uber had the worst customer service and basically made it impossible to contact a human before LLMs