• Luc@lemmy.world
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    4 days ago

    Tried to help someone who has a stalker and no tech literacy and everything (email, photos, documents, everything) in a Google account that the stalker can access. Got nowhere because Google doesn’t let her control her own account, she sees spies everywhere by now (bad translation of an “open source licenses” menu sounded like “connected third parties” and she screenshotted page upon page of mysterious names) and can’t live her life, and there is no new phone to start fresh on or other options to get this cleaned up without nuking the remaining data further. Felt defeated, but maybe there’s another chance next week (the computer help sessions are weekly, people often don’t come back if we didn’t immediately find a solution). I’m going to be prepared for the next time someone has an issue like this 💪