AI as customer service is shit. I wasted an entire day waiting for an electrician to show up while the clanker I was texting to kept reassuring me the techs were on the way. They were supposed to arrive at 4 and by the time I gave up on the company it was 10. It turned out it never even alerted the techs to show up at my property. Humans are way better even if you have to wait for them to call back, they can be held accountable at least.
AI as customer service is shit. I wasted an entire day waiting for an electrician to show up while the clanker I was texting to kept reassuring me the techs were on the way. They were supposed to arrive at 4 and by the time I gave up on the company it was 10. It turned out it never even alerted the techs to show up at my property. Humans are way better even if you have to wait for them to call back, they can be held accountable at least.