Intel is migrating its support.intel.com site to lean more heavily on AI, which has already appeared in support chats. But is it the right move?
    • abbadon420@sh.itjust.worksEnglish
      3·
      2 days ago

      Yes, customer support where people actual want to help you and with the mandate and autonomy to actually be able to help you. Not customer support that is just a bunch of monkeys who aren’t allowed to go off script.

      • Gork@sopuli.xyzEnglish
        1·
        2 days ago

        I feel bad for the level 1 tech support folks. They’re so script driven that you have to go through the hoops before your problem can be fixed.

        • bleistift2@sopuli.xyzEnglish
          3·
          2 days ago

          And why is that?

          BECAUSE PEOPLE ARE FUCKING STUPID!

          - Is your router on?

          - Yes.

          - What color are the lights?

          - There are no lights.

          - Please turn the router on.

          • ParlimentOfDoom@piefed.zipEnglish
            1·
            2 days ago

            I think the same thing about the service reps.

            I just moved, you have my router registered to a different region, please transfer it.

            Have you tried rebooting your router?

            We’ll send someone out to check your wires.

            3 transfers later your router was registered to a different region in our system, it’ll take a day for the transfer of these 16 bits to happen.

            Repeat next move.