Intel is migrating its support.intel.com site to lean more heavily on AI, which has already appeared in support chats. But is it the right move?
  • Gork@sopuli.xyzEnglish
    1·
    9 days ago

    I feel bad for the level 1 tech support folks. They’re so script driven that you have to go through the hoops before your problem can be fixed.

    • bleistift2@sopuli.xyzEnglish
      3·
      9 days ago

      And why is that?

      BECAUSE PEOPLE ARE FUCKING STUPID!

      - Is your router on?

      - Yes.

      - What color are the lights?

      - There are no lights.

      - Please turn the router on.

      • ParlimentOfDoom@piefed.zipEnglish
        1·
        9 days ago

        I think the same thing about the service reps.

        I just moved, you have my router registered to a different region, please transfer it.

        Have you tried rebooting your router?

        We’ll send someone out to check your wires.

        3 transfers later your router was registered to a different region in our system, it’ll take a day for the transfer of these 16 bits to happen.

        Repeat next move.