In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing.
Samsung allegedly not “being able” to resolve the issue is doing a lot of heavy lifting here as there drives are very much still being actively sold and, in fact, in stock.
Should samsung eat the cost of issuing a new disk for goodwill?
Samsung needs to honor their warranty by replacing a defective product with a functioning product.
And what cost would they be eating? They make products and cover these product under warranty. Replacing a percentage of these should have already been factored into the price.
These drives are expensive to us now due to shortages, not because Samsung has suddenly incurred massive additional costs in fabricating them.
They just make more money sending them elsewhere.
I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated.
I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves.
Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous.
They say that in a paragraph where they attempt to limit their liability, not in the part where they inform you of their actual warranty policy.
But I guess we’ll find out in time where this ship ultimately runs onto land.
I like Rossman but he is in the wrong here unfortunately.
In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing.
On top of that a lot of sellers will try to compensate you in some way, but they really dont have to.
Should samsung eat the cost of issuing a new disk for goodwill? Sure we think so but that is entirely up how much they value their brand name.
Except that in this case, the bad PR is manufactured by louis
Samsung allegedly not “being able” to resolve the issue is doing a lot of heavy lifting here as there drives are very much still being actively sold and, in fact, in stock.
Samsung needs to honor their warranty by replacing a defective product with a functioning product.
And what cost would they be eating? They make products and cover these product under warranty. Replacing a percentage of these should have already been factored into the price. These drives are expensive to us now due to shortages, not because Samsung has suddenly incurred massive additional costs in fabricating them. They just make more money sending them elsewhere.
They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution.
I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated.
I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves.
Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous.