Honestly, this is an excellent use for AI. So long as responses are limited to the context of the customer support document database. Which is why it’s astounding that no one is talking about it.
Force customers to use it for 5 minutes and you cut your call volume by 70% (RTFM).
Ideally they could take those savings and invest it in their human support providers but of course that’s very unlikely in most cases.
That would be awesome. But it sounds like the llm has some access to customer accounts and call tools. Prompt injection remains a fundamentally unsolved problem, so I’m curious about how Intel plans to handle that.
Honestly, this is an excellent use for AI. So long as responses are limited to the context of the customer support document database. Which is why it’s astounding that no one is talking about it.
Force customers to use it for 5 minutes and you cut your call volume by 70% (RTFM).
Ideally they could take those savings and invest it in their human support providers but of course that’s very unlikely in most cases.
That would be awesome. But it sounds like the llm has some access to customer accounts and call tools. Prompt injection remains a fundamentally unsolved problem, so I’m curious about how Intel plans to handle that.
They don’t plan to handle it lol